Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Return policy

We guarantee total customer satisfaction, for this reason we are proud to offer free returns on all products. If you are not completely satisfied with your online purchase, you may return unused merchandise within 15 days after the order received date. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

Please do not send your purchase back to us unless we authorise you to do so.
Please return your unused merchandise by following the instructions below.

Return Instructions

If you return any part of your order and that order was part of a promotion, any refund may be reduced. If you have any questions regarding your return, please email us at cs@netdirect1.com with “Return” as the subject line of the email or call us at 1-305-684-7734 with your order number and the reason you want to return each item. A Customer Care Representative will be happy to help; and, if necessary, send you shipping instructions for returning the item(s). Once the return has been approved you can send us your purchase back.
The items must be unused, unworn, unwashed, and undamaged.

NOTE: To ensure that your product return is received and that you receive your applicable refund, the packing slip must be enclosed in the return shipment.

Returning Damaged Merchandise Purchased Online

If your merchandise was damaged in transit or is defective, please Contact Us to arrange for a replacement.

DEFECTIVE ITEMS: All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer’s defect, it will be replaced. In the event the customer requires an immediate replacement prior to the manufacturer’s determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time
    a- For customers in US who ordered from our warehouse in US, 15 days not including 2-5 day processing
    b- For other customers, 45 days not including 2-5 day processing
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • Other exceptional circumstances outside the control of netdirect1.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (15(a)/45(b) days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must Contact Us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Questions

If you have any other questions, please Contact Us and we will do our best to help you out.